PRIVACY POLICY AND TERMS OF USE OF THE SATENA WEBSITE

GENERAL PROVISIONS

SATENA, as an air transport company with a special legal regime as a mixed-economy corporation at the national level, has developed the institutional website www.satena.com.

Through this website, SATENA seeks to facilitate user access to information regarding its functions, services, current regulations in the field of air transport, and other applicable provisions of interest to customers, suppliers, public entities, and the general public.

SATENA shall not be liable for any misuse of the information provided through its institutional website.

USE OF INFORMATION

The information contained on this website may be used in accordance with the norms protecting intellectual property rights, pursuant to applicable Colombian legislation, particularly Law 23 of 1982 and related regulations.

QUALITY OF INFORMATION

The data and information published on this website have been included following internal quality control procedures. However, SATENA shall not be held liable for the use or interpretation of such information by third parties.

CONTENT

The materials and information available on the website are subject to modifications; therefore, SATENA does not guarantee their validity once they have been printed or downloaded.

Likewise, the validity of regulations related to air transport is subject to the provisions of the Colombian Civil Aviation Authority and other competent authorities.

LINKS

This website may contain links to external sites over which SATENA has no control and assumes no responsibility regarding their content. Such content shall be the sole responsibility of the entities or administrators of those sites.

AVAILABILITY OF INFORMATION

SATENA does not guarantee the continuous availability of its website, as its operation depends on telecommunications networks. The server may be temporarily unavailable without prior notice; however, SATENA will make reasonable efforts to ensure that maintenance impacts are minimal.

LIABILITY

SATENA shall not be held liable for any damages or losses that the user may suffer as a result of accessing, using, or interpreting the information and applications contained on this website.

ACCESS LIMITATIONS

Unless expressly authorized by SATENA, it is prohibited to access or attempt to access other systems of the entity or the information contained therein for unauthorized purposes.

The user agrees not to use automatic or manual mechanisms to copy, reproduce, or extract information from the website without the prior written consent of SATENA.

CHAT AND INTERACTIVE TOOLS

The use of the Chat and other interactive services must be carried out respectfully and under proper conduct.

The user shall not:

Engage in actions that interfere with the functioning of the portal or affect other users.

Generate excessive or disproportionate demands on SATENA’s infrastructure.

Use framing techniques or any other method that alters SATENA’s design, logo, name, or institutional information without express authorization.

INFORMATION UPDATES

SATENA makes reasonable efforts to include accurate and updated information on its website. However, it does not guarantee that all information will remain current at all times.

The entity assumes no legal responsibility regarding the reliability, accuracy, validity, usefulness, or completeness of the information published.

INFORMATION INTEGRITY

SATENA does not guarantee that the information on its website is free from third-party interference, viruses, or other elements that may affect users’ computer systems. Consequently, it shall not be liable for damages resulting from alterations made to downloadable materials or files.

CONTACT US

Any questions, concerns, or comments regarding the content of the website may be directed to the official email cliente@satena.com or through the customer service lines available on the institutional website.

APPLICABLE LAW

These terms and conditions are governed by Colombian law. Any disputes regarding their interpretation shall be resolved under the jurisdiction of the courts of the Republic of Colombia.

ACCEPTANCE OF TERMS OF USE

By accessing SATENA’s website, the user fully and unconditionally accepts these terms and conditions of use.

SATENA reserves the right to update and modify, at any time and without prior notice, both the website’s content and these terms.

PRIVACY POLICY AND PERSONAL DATA PROTECTION

SATENA guarantees the privacy (SATENA Privacy Notice) and confidentiality of personal information provided by users through its website and information systems, in compliance with Law 1581 of 2012, Decree 1377 of 2013, and related regulations on personal data protection, adopting the measures established in its internal manuals and policies for the processing of personal data.

Personal information is understood as that voluntarily provided by the user, such as name, identification, age, gender, address, email, and phone number, for the purpose of processing requests, reservations, ticket purchases, complaints, claims, or other services offered by SATENA.

The user acknowledges that the submission of personal information is voluntary and responds to specific requirements requested by SATENA in order to carry out a transaction, interact with its information systems, submit a petition, complaint, claim, suggestion, or acknowledgment, or to access interactive mechanisms such as the Chat.

SATENA may use cookies on its website to improve the browsing experience. Users may configure their browser to block cookies or to receive alerts when they are being generated.