SATENA, the Colombian airline, is pleased to inform you that its flight 8904, which was on the Bogotá - Valencia, Venezuela route, returned to its origin after 20 minutes of flight due to an indication from air control.

The flight took off without incident from the Colombian capital around 5:44 am and was approaching the entrance to the space aerial Venezuelan, he control aerial inform that it is not possible to authorize entry to the neighboring country, so that HE returns to the El Dorado International Airport.

It is important to highlight that, from the airline, all established and known procedures are up to date and have been correctly executed as usual.

While the reasons for the situation are clarified, the respective protocols and customer service have been activated to deal with compensation corresponding to transportation, accommodation, food and 30% of the net rate. of the ticket for affected passengers, ensuring inconvenience is minimized and that they are kept informed.

Venezuelan airspace is not possible

Contact Press:
Claudia Montenegro Acosta.
contenidos@innobrand.global
3183889845