Follow these steps to file your fraud claim.

If you have been a victim of fraud or unrecognized transaction with your financial products, credit or debit card through our digital purchase channels; and in order to give attention to your claim in a fast and safe way, we ask you to send the following information to: reporte.fraudes@satena.com

Report of the alleged fraud

Card number, only indicate (first 6 digits and last 4)

Date of the transactions

Value of each transaction

Franchise (Visa, Master Card, American Express or Diners)

Bank

E-mail address

Contact telephone number

*** All information is required to support this report ***
These cases will be attended during the following hours:
Monday to Friday from 6:00 am to 8:00 pm; Saturdays, Sundays and holidays from 06:00 am to 6:00 p.m. To guarantee that you have sent the request to the e-mail address, you will receive an automatic response from SATENA.

Note: Informing SATENA of the alleged fraud will not exonerate your responsibility as a cardholder to give timely notice to the bank that issued the plastic card with which the purchase was made and which is the object of the fraud.