Rate conditions:

• 1. If the fare is one way - OW or round trip - RT.
• 2. If the Rate can be sold outside Colombia and in which countries.
• 3. The type of service offered. Ex .: executive, economic, etc.
• 4. If you have capacity restriction.
• 5. The time for which it can be used

They are measurable data such as their dimensions, elevation of the headers with their designation, name, surface, etc.

Action taken by the passenger at least 24 hours before the flight date, indicating that he will use the air transport service.

Let us know if the class booked can be combined with another to complete a trip.

Distance between the average sea level and the airport.

Transfer of a passenger to another airline that covers the same route, with the existing agreement.

Set of articles and personal elements of the passenger, traveling in the company of the same, inside the passenger cabin in the compartments established for the purpose; such luggage must be within the conditions of maximum weight and volume allowed, Max. 5kg

Maximum time allowed by the airline to remain at the destination.

It is the contracted value and which can be used by the tour operator in air tickets.

Are those dates during which travel is not allowed using the fare being issued.

Services for passengers such as:

• Terminals.
• Hotels.
• Restaurants.
• Ease of transport.
• Doctor.

Term used to designate that there are no seats available on the flight required by the passenger, leaving your reservation pending a quota that is finally available.

Term used to define the non-presentation of a customer to a previously contracted service, without giving timely notice within 48 hours prior to the flight.

Air travel code in one way.

Product that is marketed through wholesale agencies and that contains tourist services (accommodation, air ticket, land transport, assistance card, etc.).

Voluntary flight interruption that occurs when the passenger remains at an intermediate point between the origin and destination for a certain period of time. There is no stop when the passenger takes the next available flight within the next 4 hours.

It is the person who, being aware of the unavailability of the quota, decides to appear directly at the airport to take the On-Line Waiting List, in case any passenger with a confirmed reservation does not show up, he can board.

It is the passenger who to reach their destination must cover the route on a different flight and / or aircraft.

Please take into account the following aspects:

• 1. Minimum connection time: 60 minutes.
• 2. If the airline has flights that allow the passenger to make the connection within 24 hours, this must be done on the flight immediately following the arrival to the city where the connection is made.
• 3. Connections cannot pass 24 hours.
• 4. When the connection is made the next day within 24 hours established, the user must cancel the airport fee of the connecting airport.
• 5. At El Dorado Airport - BOG, after 06 hours of connection, the airport fee, circular of Aerocivil No. 02013 of May 17, 2006, must be canceled.

It is the passenger that covers an itinerary in which stops or stops are scheduled and does not record changes in flight or plane number.

Charges Fees. Collection or No of money to the passenger for different concepts according to the Class.

• 1. For reissue and / or revalidation of the ticket.
• 2. For purchase of a higher rate. By refund.
• 3. Change of route. This penalty is not charged when it is the opposite route.
• 4. Change date, after the ticket is issued.

Defined area, in a land airfield, intended to accommodate aircraft for the purposes of boarding or disembarking passengers, mail or cargo, fueling, parking or maintenance.

Advance purchase of the number of seats required by the Customer, on the routes required, under special conditions agreed between the customer and the service provider.

Any temporary (tactical) offer of products and services which has special conditions, seeking to incentivize the consumer.

Money back, applicable or not, in accordance with the current rate policy. The Administrative Fee is not refundable. Aerocivil Resolution 03596 of 2006.

Separation of an aerial chair for a specific date, by electronic means; by telephone, fax or e-mail, in the name of an adult or nimed passenger or for groups.

Round trip air travel code.

It corresponds to all the connection routes operated by SATENA, whose final destination is packaged with a tour operator.

Travel trip from origin to a destination where the airline code, route, date, Rate are stipulated.

Weather aids with which certain airport is available.

Services available on land, such as fueling, repair shops, cargo handling facilities, etc.

Requests with or without charge to the passenger for unusual services. Special menu on board, Wheelchairs, Transportation of unaccompanied Minors, Transportation of Pets, Weapons, etc.

These are the opening hours of the different services provided by the airport.

Net rate - not commissionable - that SATENA establishes in the complementary or connection routes, for tourist plans.

Mandatory charge for issuing tickets. Aerocivil Resolution 03596 of 2006.

Construction of rates that are not published in the tariff.

It is that determined according to the elevation of the airport given in degrees Celsius.

Time span:

• Holy Week.
• June 20 to July 20.
• December 20 to January 15.

Time between the date - time - of reservation and the date of payment - time - and issuance of a ticket.