Purchase Conditions
For SATENA it is important that you know that, in the event of any eventuality, circumstance beyond your control, if you need to change the time, date or destination of your flight and this allows it, you can resort to a change in your purchase, reviewing the regulations and status of the ticket.
For more information, contact our contact center line in Bogotá 601 918 6030.
Remember that each trip has different conditions, it depends on the rate you have accessed, keep in mind the penalties that apply for flight changes, date changes and name changes.
Check the validity of your ticket which will be valid for one year from the date of purchase..
It is important that if you want to make a modification of the date, time or flight, you do it in advance to obtain availability of space in the class that you bought your ticket and thus avoid paying extra costs on the revised ticket
Before purchasing a ticket, check the name, date, flight and route; in order to avoid paying over costs when making a change.
Before purchasing a ticket, check the name, date, flight and route; in order to avoid paying over costs when making a change.
Remember that changes may have an associated penalty and there could be a difference in both the applicable rate, taxes or fees.
See Conditions
See Conditions
