Web Check-In Conditions
This service will allow you to optimize the time and avoid rows on the day scheduled for your flight.
Fill out the COVID form, find it by
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For any questions or problems you can contact our Contact Center line in Bogotá 601 918 6030.
- Don't forget to have your identification document ready.
- If your boarding pass does not show your gate number, you must go to the airline counter and confirm the assigned number.
- To avoid any issues, we recommend arriving at the airport two (2) hours in advance to allow time for security procedures.
- Passengers must enter their Booking Code and Last Name exactly as they appear on the reservation. The Booking Code is 6 letters long. If you don't have it, request it from your travel agency or point of sale.
- Check the maximum weight allowed for your flight through the Contact Center, at any of our offices, or at the point of sale where you purchased your ticket.
- SATENA reserves the right to reassign seats due to weight, balance, and/or operational changes.
- Web check-in will be available from 24 hours to 4 hours before the flight.
- If the passenger has no checked baggage or is only carrying carry-on baggage, they can proceed directly to the gate at least one (1) hour before the flight.
- If they have checked baggage, they must check in at the airline's counter at least two (2) hours before the flight.
- For passengers who, as a result of their online check-in, did not print their boarding pass or forgot it, the procedure will be the same as the check-in process at our counter.
- Up to 9 passengers on the same reservation can check in online.
- Users who require special assistance (wheelchair, oxygen, pregnant women).
- Recommended passengers.
- People with medical news.
- Minors as Recommended from 5 to 11 years old.
- People who are on the waiting list.
- Personnel with your ticket with military discount rate.
- Passengers traveling on the San Andrés - Providencia - San Andrés / Bogotá-Ipiales-Bogotá route.
- Passengers carrying portable dialysis equipment or oxygen concentrators.
- Reservations that include special services such as:
- Unaccompanied minors.
- Pets in the Cabin, emotional support animals or Animals in the Warehouse.
- Transportation of deported, demobilized or under special legal conditions.
This information will allow you to know and understand the rights you have as a SATENA user and the duties that you must fulfill in order to access the services offered by the airline in a timely manner.
Consult rights and duties
Consult rights and duties
This information will allow you to optimize the time and avoid rows on the day scheduled for your flight.
Check Web Conditions Check-In
Check Web Conditions Check-In
